A new code of conduct and complaints system for residential landlords has been launched by the British Property Federation (BPF).
The new scheme also offers a free downloadable tenancy agreement form which has been welcomed by Shelter, the housing charity.
The complaints system claims to offer independent redress to tenants on all aspects of their tenancy and the BPF says it is the first time that landlords have willingly signed up to any such measure.
The BPF Assured Shorthold Tenancy agreement has been endorsed by the Plain English Campaign as it explains the rights and responsibilities of landlord and tenant in every day language, rather than legal speak.
Both initiatives come as the Government considers a positive future for the private rented sector, as set out in its Rugg Review and in anticipation of a Housing Green Paper later this year. It also comes as the Homes and Communities Agency and Mayor of London consider how best to support an expansion of institutional investment in the sector.
Liz Peace, chief executive of the British Property Federation, said: “There is a hell of a lot of good work going on in the private rented sector, by various organisations and Government, to cast a new deal for tenants, which expunges the sector of those who bring its good name into disrepute and provides the climate in which good landlords can thrive.
“The Government is doing its part to support the sector as a positive housing option. However, we also felt we could be doing our bit to provide occupiers with greater reassurance that they will be treated fairly and hence the agreement and code we are launching today.”
The BPF says the initiatives are not only meant to help tenants, but landlords. The interactive web-based agreement, for example, can be accessed by any landlord free of charge.
Andrew Pratt, managing director of residential Grainger Plc, said: “As the UK’s largest private landlord we very much support efforts to deliver tenants the best possible service. We have been members of the Housing Ombudsman Service for a number of years and have found membership to be very beneficial.
“Having a code, access to redress and an agreement that is easy to understand will I hope provide occupiers with the peace-of-mind that BPF members deliver a very professional service.”
Sam Younger, Chief Executive of Shelter, said: “Private rented sector tenants must be able to challenge landlords and have a proper complaints procedure when problems arise. The BPF’s commitment to good practice will help to raise standards in the sector and improve conditions for conscientious landlords and their tenants.”
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[tags]buy to let, landlord, landlords, tenancy agreement[/tags]
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